Customer focus and Digital Products

Our Lighthouses are guided by a Customer Journey Owner who offers constant business insight and customer feedback to make sure we are connected to what matters – the customer experience.

With an action-oriented mindset and a priority placed on signature moments, the team seeks to enhance specific touchpoints with the objective of improving the overall customer experience.

The Digital Product Managers and the Journey Owners work hand in hand to improve the customer experience. They are responsible for delivering digital solutions in line with the business outcomes and the desired customer experience.

As the owners of the delivery of product and features, they are involved throughout the end-to-end design and development cycle. They also define the products strategy in line with the business and customer experience strategies and lead the user testings.

Design

Our team of CX, UX and UI Designers works closely with the Customer Journey Owner to create every aspect of a delightful training experience that will meet customer needs, journey vision and objectives.

In order to ensure a great experience, iterations are done with user-testing and customer feedback.

Being part of a multidisciplinary team, the Designers collaborate and innovate with the Technical & Data Science teams to deliver iteratively and with impact.

Technical

Our team of Front-End & Full-Stack Developers and Software Architecture experts develop and deploy solutions that allow our customers to have a smoother training experience with no technical barriers, so they can keep training and become the best they can be.

Analytics

Our Analytics team of Data Scientists, Engineers and Analysts points toward the next horizon of growth in CAE’s digital innovation by feeding the ecosystem with relevant and accurate data. Their work enables decision-making in the development of training experiences.

Agile

As speed matters, our team of Scrum Masters and Agile Coaches make sure the pace is maintained by streamlining processes, removing impediments for the team as well as championing Agile principles and mindset.

As part of the Digital Accelerator, Scrum Master and Agile Coaches work closely with design, technical and data science teams to deliver results and outcomes to customers more rapidly and efficiently.

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