Customer focus and Digital Products
Our Lighthouses are guided by a Customer Journey Owner who offers constant business insight and customer feedback to make sure we are connected to what matters – the customer experience.
With an action-oriented mindset and a priority placed on signature moments, the team seeks to enhance specific touchpoints with the objective of improving the overall customer experience.
The Digital Product Managers and the Journey Owners work hand in hand to improve the customer experience. They are responsible for delivering digital solutions in line with the business outcomes and the desired customer experience.
As the owners of the delivery of product and features, they are involved throughout the end-to-end design and development cycle. They also define the products strategy in line with the business and customer experience strategies and lead the user testings.