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Defence & Security Customer Support

Customer Support
Global Customer Service for Defence & Security


Contact your Customer Experience Lead or Customer Services Representative for any support required. You may find their coordinates in the Customer web portal.

Customer web portal : https://caextranet.cae.com/Menu/login.aspx

You will find in the web portal, the 24-7 Parts and Technical Emergency Support phone number, request for hardware parts quotation and ordering, CAE tools, Information Bulletins and more.

For any other requests, contact us at 514-341-2000 and ask to speak to the Customer Services administrative assistant or email us.

Need Customer Web Portal Access?


CAE USA Defence & Security Customers


T. Monday to Friday (7:30am to 4:30pm EST):  +1-813-887-1787

T. (Emergency after-hours):  Dial the Customer Service (CS) number above.
At the second level of the voice mail follow the instructions for after-hours emergency support.

If you are trying to reach CAE Healthcare’s customer service, please visit: https://www.cae.com/contact-us/healthcare-contacts

If you are trying to reach the civil Dallas Training Centers, please visit: https://www.cae.com/contact-us/civil-aviation/training-centres

General Inquiries for Defence & Security Customers


T. +1-514-341-6780 ext. 3100